{
  "testedAt": "2026-09-28T13:02:51.439Z",
  "runtime": "v22.23.1",
  "scope": "Synthetic structured input and in-memory destination. Illustrative transcript is manually authored, not generated or parsed by a model. No live CRM, conversation-quality or revenue claims.",
  "input": {
    "eventId": "chat-demo-001",
    "name": "Casey Example",
    "email": "casey@example.com",
    "need": "Connect our website enquiries to our CRM",
    "timeline": "Next month",
    "permissionToContact": true,
    "answerKnown": true
  },
  "transcript": [
    {
      "speaker": "Visitor",
      "text": "Can you connect website enquiries to our CRM?"
    },
    {
      "speaker": "Example assistant",
      "text": "Which CRM do you use, and when would you like to start?"
    },
    {
      "speaker": "Visitor",
      "text": "We want to discuss the options. Next month."
    },
    {
      "speaker": "Example assistant",
      "text": "If you want the team to contact you, share your name and email and confirm permission to follow up."
    },
    {
      "speaker": "Visitor",
      "text": "Casey Example, casey@example.com. Yes, please contact me."
    }
  ],
  "results": [
    {
      "name": "field-mapping",
      "passed": true,
      "actual": {
        "status": "received",
        "receipt": {
          "id": "demo-receipt-1",
          "eventId": "chat-demo-001",
          "fields": {
            "name": "Casey Example",
            "email": "casey@example.com",
            "need": "Connect our website enquiries to our CRM",
            "timeline": "Next month",
            "source": "website-chat",
            "owner": "demo-review-team",
            "nextAction": "Review enquiry"
          }
        }
      }
    },
    {
      "name": "duplicate-event",
      "passed": true,
      "actual": {
        "status": "already-received",
        "receipt": {
          "id": "demo-receipt-1",
          "eventId": "chat-demo-001",
          "fields": {
            "name": "Casey Example",
            "email": "casey@example.com",
            "need": "Connect our website enquiries to our CRM",
            "timeline": "Next month",
            "source": "website-chat",
            "owner": "demo-review-team",
            "nextAction": "Review enquiry"
          }
        }
      }
    },
    {
      "name": "conflicting-replay",
      "passed": true,
      "actual": {
        "status": "needs-review",
        "reason": "event-id-content-conflict"
      }
    },
    {
      "name": "missing-email",
      "passed": true,
      "actual": {
        "status": "needs-information",
        "missing": [
          "email"
        ]
      }
    },
    {
      "name": "human-request",
      "passed": true,
      "actual": {
        "status": "human-needed",
        "reason": "review-requested",
        "next": "Show the contact route; do not promise a booking."
      }
    },
    {
      "name": "unknown-answer",
      "passed": true,
      "actual": {
        "status": "human-needed",
        "reason": "review-requested",
        "next": "Show the contact route; do not promise a booking."
      }
    },
    {
      "name": "no-contact-permission",
      "passed": true,
      "actual": {
        "status": "needs-permission",
        "reason": "contact-not-authorized"
      }
    },
    {
      "name": "destination-failure",
      "passed": true,
      "actual": {
        "status": "handoff-failed",
        "reason": "destination-unavailable",
        "next": "Show the contact route; do not claim the record was saved."
      }
    }
  ]
}